Description

In Section 202 of the Veterans Access, Choice, and Accountability Act (VACAA) of 2014, Congress established the Commission on Care, charging it to examine veterans’ access to Department of Veterans Affairs health care and to examine strategically how best to organize the Veterans Health Administration (VHA), locate health resources, and deliver health care to veterans during the next 20 years. In order to amplify the veteran narrative within the Commission on Care, Swords to Plowshares investigated access to VA and non-VA systems-of-care, and measured perceptions of the quality of services among the Swords to Plowshares veteran community. We conducted one-on-one in-depth interviews with 22 veteran clients and staff who have accessed VA care locally and throughout the country using a human-centered design for our user research.