Career Opportunities

Summary:

The Program Monitor position is an on-call position and serves to monitor the activities of residents after regular program hours, respond to emergencies and conduct crisis interventions. In addition, the Program Monitor completes appropriate documentation and works with staff to facilitate treatment and identify resident issues; he or she will accompany and supervise residents during morning or afternoon meals with quality assurance and clerical duties.

Roles and Responsibilities:

• Ability to work independently with minimal direct supervisions
• Manage the program environment after regular program hours. (Shifts may include overnight or weekends)
• Crisis intervention and de-escalation
• Documentation, i.e. incident reports and log book entries
• Communicate effectively and interacts productively with residents and staff
• Urinalysis
• Quality assurance
• Clerical duties, i.e. photo copying and assembling charts, etc
• Ability to drive clients as needed, pick up meals for the special needs clients and maintain good working relationships with the food service staff
• Perform comparable related duties as required by management
• Employee must be able to perform duties with what would be considered reasonable accommodation

Requirements:

• Bachelor's degree in behavioral science preferred. Associate degree, high school diploma or GED considered with experience
• Minimum of three (3) years experience working with “hard to serve”, substance abuse and mental health clients, with at least one (1) year in a human service agency
• Knowledge of crisis intervention techniques
• Ability to work independently with minimal direct supervision
• Ability to engage clients
• Crisis intervention de-escalation and conflict resolution skills
• Ability to recognize relapse behavior
• Good written and verbal skills
• Listening skills
• Ability to be a team player
• Ability to enter data into email and/or communication logs
• Must be able to communicate effectively with a variety of personalities and be comfortable working with an at-risk client population, including embracing the agency’s Cultural Humility Initiative

To Apply: (no calls please)
Please submit a cover letter explaining your interest in Swords to Plowshares, where/how you found out about this career opportunity, and your salary requirement.  
Please include the exact title for this position (On-Call Program Monitor) in the subject line of your email to jobs@stp-sf.org.

Summary:

Swords to Plowshares seeks an Individual Giving Associate to provide the Resource Development & Communications Director with general administrative support and the department with donor research, tracking systems, management of the donor database, donor acknowledgements, donor appeals and coordinating donor engagement opportunities. This role also works with the Resource Development & Communications department to support overall communications, fundraising and events. This full-time non-exempt position reports to the Resource Development & Communications Director.

Roles and Responsibilities:

• Enter and update gift records in Salesforce CRM database and maintain up-to-date donor records and data
• Prepare individual and customized donor gift acknowledgments
• Attend Salesforce trainings, webinars and utilize Salesforce pro bono resources to ensure we implement best practices and are up-to-date on the latest plug-ins and features
• Work with the Development and Communications Systems Manager to create customized Salesforce reports and dashboards
• Generate donor reports, segmented donor lists, and ensure high quality data and contact information is available in Salesforce
• Conduct donor research – major donor, in-kind and other targeted donor research – and track giving history and ongoing engagement
• Manage and maintain RelSci donor tracking tool to identify potential new major donors and relationships to agency supporters
• Assist the Resource Development & Communications team with writing and preparing donor appeals, newsletters, and other development-related content
• Execute targeted direct mail campaigns and implements strategies to increase individual giving
• Provide research, reports and support to assist the Board of Directors in individual fundraising efforts as directed by the Resource Development & Communications Director
• Research and develop detailed major donor profiles for Executive Director and/or Board Members in preparation for meetings or events, and maintains major donor binder as directed by the Resource Development & Communications Director
• Manage planned giving platform, Crescendo, to provide donors with up-to-date information and researches best practices for managing a successful planned giving program
• Track donor-advised fund gifts, conduct research and prepare materials for donor-advised fund managers as directed
• Manage employee-giving accounts, relationships with Combined Federal Campaign (CFC) coordinators and work with the Fund Development Manager to identify, track and manage employee-giving matching gifts opportunities of volunteers
• Research and plan one or more annual cause marketing campaigns as directed by the Resource Development & Communications Director
• Support the RDC team with four annual events and special events as needed
• Other tasks and special projects as assigned by management

Requirements:

• Available to work evenings and weekends as needed in support of fundraising events
• Excellent communication skills
• Comfortable using Salesforce database
• Experience working as a direct support person for senior management
• Development or administrative experience at a non-profit or community service agency
• Detailed oriented with strong organizational skills to prioritize and carry out multiple tasks requiring rapid turnaround
• Basic computer skills with proficiency in Microsoft Office, particularly Excel and Word
• Ability to work independently and also function as part of a team
• Creative thinking with a flexible approach to problem solving
• Ability to operate under pressure of time constraints and multiple demands
• Physical requirements include sitting long periods and minimal lifting required – 25 lbs max
• Ability to fulfill essential responsibilities within what would be considered reasonable accommodations
• Ability to communicate effectively with a variety of personalities and be comfortable working with an at-risk client population, including embracing the agency’s Cultural Humility Initiative

Salary & Benefits

Compensation is based on a competitive public interest salary scale. Swords to Plowshares offers a generous benefits package including the following benefits:

• Excellent medical and dental packages
• 403(b) retirement plan with employer contribution
• 17 vacation days in the first year
• 12 holidays every year
• Wellness program

To Apply: (no calls please)
Please submit a cover letter explaining your interest in Swords to Plowshares, where/how you found out about this career opportunity, and your salary requirement.  
Please include the exact title for this position (Individual Giving Associate) in the subject line of your email to jobs@stp-sf.org.

Summary:

The Employment Program Relations Coordinator enhances and maintains employer relations as well as supporting our online communication presence for the Employment and Training (E&T) department by functioning as the primary liaison between E&T and Resource Development & Communications (RDC) departments.

This position works closely with program management and direct service staff to curate employment content for external communication, coordinate and lead employer sessions, and develop our employer network. This position cultivates employer relations and brings visibility and awareness of our work to both employers and veterans through our department’s Twitter account, our newsletter, our client resume/elevator pitch videos, and developing employment-related blog posts. The Employment Program Relations Coordinator assists the Program Director with communicating the department’s initiatives and efforts. This is a full-time, non-exempt position reporting to the unit director.

Roles and Responsibilities:

• Perform outreach to community employers and assist Job Developers in growing employer network
• Ensure that our employer database is maintained and run reports as needed
• Coordinate and lead employer sessions to both introduce services to new employers and to recognize established employer partnerships
• Conduct follow-up with employers after job brokering services, strategic hiring events, and completion of training programs
• Collaborate with the RDC department to use best practices and provide employment-related content for blogs, reports, success stories and employment policy articles
• Manage the E&T department Twitter account and leverage additional social media platforms to grow employer and veteran outreach with the RDC team for social media best practices
• Draft and publish veteran hiring and training opportunities for Craigslist and other online platforms
• Coordinate E&T client resume/elevator pitch videos, including recording, editing, and distribution
• Collaborate with direct services staff to gather data and write content for E&T quarterly newsletter and manage employment contacts for quarterly newsletter distribution
• Perform other related duties as assigned by unit director

Requirements:

• Bachelor’s degree
• Two (2) years experience in a social media, writer, or communications role
• One (1) year of experience doing workforce development work or related human services
• Experience running a Twitter account and tracking performance
• Strong writing skills – experience with blogging preferred
• Experience in social media and proven ability to create following
• Motivated self-starter
• Ability to meet deadlines
• Familiarity and understanding of veterans and employment issues
• Ability to perform all functions of this position within what would be deemed reasonable accommodations
• Ability to communicate effectively with a variety of personalities and be comfortable working with an at-risk client population, including embracing the agency’s Cultural Humility Initiative

Salary & Benefits

Compensation is based on a competitive public interest salary scale. Swords to Plowshares offers a generous benefits package including the following benefits:

• Excellent medical and dental packages
• 403(b) retirement plan with employer contribution
• 17 vacation days in the first year
• 12 holidays every year
• Wellness program

To Apply: (no calls please)
Please submit a cover letter explaining your interest in Swords to Plowshares, where/how you found out about this career opportunity, and your salary requirement.
Please include the exact title for this position (Employment Program Relations Coordinator) in the subject line of your email to jobs@stp-sf.org.

Summary:

The Property Manager oversees all aspects of the designated property’s daily operations, ensuring safe living conditions for residents and a positive work environment for staff. The Property Manager is responsible for ensuring the building and its operations comply with funding agency regulations with particular emphasis on those governing subsidized low-income housing. The Property Manager maintains an environment of respect and service, while ensuring that tenants abide by the house rules and lease terms. This position is responsible for monitoring the physical integrity of the building and supervises Janitorial and Maintenance staff. This full-time, exempt position reports to the Director of Property & Asset Management.

Roles and Responsibilities:

Property Management

• Oversee all aspects of daily building operations, ensuring safe living conditions for residents
• Monitor the property for safety hazards
• Schedule repairs and necessary improvements in consultation with supervisor
• Comply with guidelines, procedures, and regulations of all applicable regulatory agencies
• Create/manage files for all residents and maintain integrity of applicant waiting list in compliance with all applicable regulations
• Process paperwork for applications, move-ins, move-outs, and certifications
• Assist in the development, monitoring, and maintenance of building budget
• Complete annual and interim re-certifications and perform annual unit inspections
• Prepare regular reports including monthly vacancy report, monthly rent collection report, and maintenance reports
• Collect rent and security deposits, and make bank deposits
• Provide on-call response for building emergencies.

Tenant Relations

• Orient new residents to building site, policies, and programs
• Ensure fair, consistent, and thorough enforcement of all “House Rules”, policies and procedures
• Maintain contact with support services staff and advocacy groups in the areas of housing retention, tenant safety, and quality of life
• Respond to resident complaints or grievances and provide problem resolution assistance
• Forward any reasonable accommodation requests and fair housing complaints in a timely fashion to Director of Property & Asset Management
• Execute and deliver late rent notices and legal notices in accordance with agency housing retention procedures
• Prepare tenant files for eviction procedures

Building Safety

• Conduct weekly building and property inspections with the Maintenance Staff
• Report regularly to supervisor on status of building, program, staff, and residents
• Follow the organization’s and Property Management policies and procedures, including safe work practices
• Perform other duties as assigned

Requirements:

• Relevant associate’s or bachelor’s degree
• Five (5) years of experience in residential property management and affordable housing
• Three (3) years of prior supervisory experience
• Knowledge of affordable housing programs (i.e. HUD, Tax Credit, Section 8, MOH)
• Tax Credit Specialist (TCS), California Certified Residential Manager (CCRM) or other equivalent designations
• Basic knowledge of landlord tenant issues and conflict resolution
• Knowledge of Fair Housing, ADA, and 504 compliance related issues
• Ability to interact with government agencies, other service providers, and the community
• A strong leader and team player who brings conflict-resolution skills and a calm problem solving response to crisis situations
• Ability to collaborate with residential programs clinical staff, partner organization staff, as well as non-Swords to Plowshares clinicians responsible for tenant welfare, in a manner that promotes the stability of all residents while ensuring building safety
• Excellent administrative, organizational and written/verbal communication skills
• Basic computer skills with proficiency in Microsoft Office and Boston Post property management software
• Sensitivity to issues facing veterans, homeless, disabled, elderly, family and other diverse populations
• Ability to maneuver throughout building, including stairs
• Ability to sit for extended periods of time
• Ability to lift 25 lbs
• Ability to function under stressful circumstances and emergency situations
• Ability to perform all duties within what would be considered reasonable accommodations
• Ability to communicate effectively with a variety of personalities and be comfortable working with an at-risk client population, including embracing the agency’s Cultural Humility Initiative

Salary & Benefits

Compensation is based on a competitive public interest salary scale. Swords to Plowshares offers a generous benefits package including the following benefits:

• Excellent medical and dental packages
• 403(b) retirement plan with employer contribution
• 17 vacation days in the first year
• 12 holidays every year
• Wellness program

To Apply: (no calls please)
Please submit a cover letter explaining your interest in Swords to Plowshares, where/how you found out about this career opportunity, and your salary requirement.
Please include the exact title for this position (Property Manager – Safe Haven) in the subject line of your email to jobs@stp-sf.org.

Summary:

The Pro Bono Program Legal Assistant supports the Legal Unit by performing administrative and general office duties as well as the duties described below. The Pro Bono Program Legal Assistant will also interact with veteran clients at Swords to Plowshares’ main office and at off-site legal clinics. This position reports to the Staff Attorney & Pro Bono Manager.

Roles and Responsibilities:

• Perform initial telephone intakes, scheduling and related organizational tasks for monthly off-site legal clinics in the East and South Bay
• Track open pro bono matters by maintaining case management data, obtain case updates from pro bono attorneys, and track volunteer hours
• Enter, update and maintain records in client database
• Request and organize medical records and other documentary evidence utilized in VA benefits and military discharge review cases; track and follow up on requests as needed
• Attend quarterly Pro Bono Advisory Board Meetings and take minutes
• Create correspondence and other documents as needed
• Perform other customary duties of a paralegal, such as on-line research, cite-checking, and filing preparation
• Respond to email, telephone, and written inquiries for legal services
• Assist legal staff with other administrative and clerical tasks as required
• Attendance at monthly legal clinics and quarterly Pro Bono Advisory Board meetings
• Perform other duties as required by supervisor and/or Legal Director

Requirements:

• Bachelor’s degree
• Strong administrative and organizational skills, with a high degree of accuracy in all work
• Ability to plan and take initiative to accomplish objectives in a timely manner
• Strong analytical and critical thinking skills
• Excellent verbal and written communication skills
• Familiarity with computer-based data management and reporting
• Experience with providing administrative and clerical support, i.e. word processing, data entry, photocopying, correspondence, completing forms, filing, etc.
• Demonstrated ability to work cooperatively and remain calm under pressure
• Demonstrated experience with or sensitivity to the needs of homeless and disabled veteran populations, particularly “hard to serve” populations
• Preferred familiarity with VA and veteran issues
• Preferred experience with administrative law; familiarity with VA or public benefits
• Knowledge of local non-profits and other service providers
• Ability to sit for extended periods at a desk/computer station
• Ability to perform all essential job requirements and responsibilities within what would be considered reasonable accommodation
• Ability to communicate effectively with a variety of personalities and be comfortable working with an at-risk client population, including embracing the agency’s Cultural Humility Initiative

Salary & Benefits

Compensation is based on a competitive public interest salary scale. Swords to Plowshares offers a generous benefits package including the following benefits:

• Excellent medical and dental packages
• 403(b) retirement plan with employer contribution
• 17 vacation days in the first year
• 12 holidays every year
• Wellness program

To Apply: (no calls please)
Please submit a cover letter explaining your interest in Swords to Plowshares, where/how you found out about this career opportunity, and your salary requirement.
Please include the exact title for this position (Pro Bono Program Legal Assistant) in the subject line of your email to jobs@stp-sf.org.

Summary:

The Case Manager serves in a drop-in mental health social service program to provide homeless and/or disabled at-risk veterans with social services such as assessment, counseling, crisis intervention, information and referrals, mental health services, substance abuse intervention, benefits advocacy, and outreach. The Case Manager has current knowledge of community resources, including housing, residential and outpatient treatment for mental health and substance abuse, eviction prevention, emergency shelter. This full-time non-exempt position reports to the Director of Health and Social Services.

Roles and Responsibilities:

• Provides a safe and supportive environment for organization’s clientele
• Adheres to laws regarding confidentiality and reporting requirements
• Provides psycho-social/mental status evaluation, such as gathering information to develop service and treatment goals
• Provides supportive counseling and referrals for shelter, housing
• Assists with eviction prevention processes and money management
• Educates regarding symptom and medication management
• Engages in substance abuse intervention in the areas of support regarding relapse prevention and linkages to outpatient/residential treatment programs
• Assists veterans with access to public benefits, disability benefits, etc.
• Outreach to community agencies, such as shelters, hospitals, jails, etc.
• Input HMIS/ETO data and record management
• Develops treatment plans around stabilizing in the community
• Records observation and progress
• Performs other duties as assigned

Requirements:

• Masters in behavioral science (social work, psychology, community studies, etc.)
• One (1) year of experience providing mental health/substance abuse and social services to low-income and at risk populations
• Understanding and basic knowledge of mental health symptoms and diagnosis, psychosocial stressors, chemical dependency issues
• Basic computer skills with proficiency in Microsoft Office
• Ability to manage a large caseload of veterans
• Ability to develop positive relationships in the community
• Ability to exercise firm yet compassionate boundaries
• Must be a team player comfortable working in a dynamic and diverse environment
• Manage transportation to meetings and appointments
• Flexibility and problem solving skills
• Ability to sit for prolonged periods with repetitive hand movement using a computer keyboard in the performance of daily office activities
• Ability to carry out the essential duties of the position within what can be considered reasonable accommodation
• Ability to communicate effectively with a variety of personalities and be comfortable working with an at-risk client population, including embracing the agency’s Cultural Humility Initiative

Salary & Benefits

Compensation is based on a competitive public interest salary scale. Swords to Plowshares offers a generous benefits package including the following benefits:

• Excellent medical and dental packages
• 403(b) retirement plan with employer contribution
• 17 vacation days in the first year
• 12 holidays every year
• Wellness program

To Apply: (no calls please)
Please submit a cover letter explaining your interest in Swords to Plowshares, where/how you found out about this career opportunity, and your salary requirement.
Please include the exact title for this position (Case Manager – Masters Level) in the subject line of your email to jobs@stp-sf.org.