Homelessness doesn’t end when someone receives keys.

It ends when housing is paired with consistent, relational support that helps people age in place, stay healthy, and remain connected to care.  

Veterans and service providers advocated for a better model to meet growing needs among high-acuity and aging veterans. California listened - and is now piloting a service-rich housing model.

Now in its third year, this Pilot shows how enhanced services embedded in supportive housing sites can support housing stability, strengthen health and social connection, enhance quality of life, and reduce reliance on high-cost emergency care.

Pilot At A Glance

 A statewide model launched in 2023
Implemented across 4 veteran service organizations
Pilot Locations
515 veterans enrolled statewide
$20M invested to test enhanced supportive housing services

Swords to Plowshares provides technical assistance;
RAND serves as an independent impact evaluator.

meet our pilot partners

The Gaps We Set Out To Close

1

Rising Senior Homelessness
Across California, seniors are increasingly entering homelessness for the first time following health or income disruptions. 

2

Unmet Care Needs
Many veterans enter permanent supportive housing with high medical, mental health, and daily living needs - including PTSD, traumatic brain injury, and chronic pain and illness.

3

Social Isolation
Social isolation is common among older veterans, especially those living alone, aging without family nearby, or coping with the loss of spouses and fellow service members. Limited informal support networks can make it harder to maintain housing stability.

4

Barriers to Preventive Care
Even when veterans are eligible for VA or other health coverage, barriers including transportation challenges, complex benefit systems, and mobility limitations make it difficult to access routine care - leading many veterans to rely on emergency services.

The Model

An enhanced supportive services model designed to help aging and high-acuity veterans remain stably housed, improve health and quality of life, and strengthen operations across permanent supportive housing sites.

Services are delivered by staff embedded within housing sites, ensuring veterans receive support from consistent, on-site teams. This approach builds trust, strengthens relationships, and increases engagement.

Services include:

medical care navigation
mental health counseling
mobility support
peer support
transportation to appointments and grocery shopping
group activities
in-unit assistance for daily living and habitability

With 515 veterans enrolled statewide and 250 completing at least one full year of participation, the interim results show consistent improvements in housing stability, health, and daily life.

where the pilot operates

The Impact

Housing Stability 
98%

of participants remained housed.

2%

experienced negative exits (eviction, incarceration, return to homelessness). 

When I came here, people were dying...because they had nothing to live for. They had nothing - no one to take their hand, knock on their door, bring them eggs and milk, check on them for wellness. … When I say a support system, it's everything to us. You cannot take it away.
Pilot Participant
Some days I couldn’t get to dialysis on my own. They made sure I got there.
Pilot Participant
Health and Safety 
60%.

decrease in emergency room visits and ambulance/911 calls.

63%

decline in missed medical appointments.

24%

decline in alcohol use.

Daily Function and Independence 
89%

decline in unmet companionship needs.

50%

reduction in cleanliness complaints.

2x

as many veterans eating three meals a day (34% to 68%).

I can call staff right now, and they’d be at my front door. Any problem I have, they help me solve it.
Pilot Participant
You have a feeling like everything’s gonna be OK. ... Not a feeling of isolation. You don't get that when you're around them (Pilot staff). Because they remind you that you're worth it. And it encourages you to want to be your best self.”
Pilot Participant
Social Engagement

Compared to those less engaged, veterans who participated in three or more group programs saw stronger outcomes across health, stability, and service use:

3x

more likely to report good or very good health. 

62%

less likely to use emergency medical care. 

53%

reduction in habitability complaints (e.g., hoarding, cleanliness, and pests, which can lead to eviction proceedings when unaddressed).

Take Action With Us

The interim results are in: 515 veterans are stably housed. Emergency care use is down. Preventable exits are rare.

This pilot demonstrates enhancing on-site services within permanent supportive housing can prevent returns to homelessness while reducing overall public costs - by lowering emergency care use, preventing premature transitions to higher levels of care, supporting wellness, and avoiding eviction. With a modest investment of approximately $15,000 per resident annually, the Pilot model delivers a preventive, cost-effective, and scalable model - even for individuals with the most complex needs.

But the Pilot’s funding ends in 2026. Sustaining and scaling this model requires partners who believe what the evidence shows: that housing paired with consistent and integrated support saves lives and saves money.  

Foundations or Philanthropy
Policy Makers
Service Providers
Veteran Community

Ready to get involved? Contact us via email at policy@stp-sf.org to partner, invest, and learn more.