Position title
Weekend Program Monitor - Safe Haven

The Weekend Program Monitor oversees the activities of residents after regular program hours, responds to emergencies and conducts crisis interventions, and enforces residential policies to ensure safe housing for tenants. Program Monitors oversee daily building activities, provide 24-hour security, and respond to building and tenant emergencies. The Program Monitor also completes appropriate documentation and works with staff to facilitate treatment and identify resident issues. This part-time, non-exempt position is located at The Fairfax Hotel and reports to the Safe Haven Program Manager.

  • Comply with all rules and procedures (Personnel Policy Manual and residential facility guidelines)
  • Monitor common area activities of building residents and guests
  • Maintain building security and screen all visitors
  • Maintain accurate and complete documentation, i.e. incident reports, complaints, and daily log book entries
  • Respond to building emergencies in compliance with the Property Management manuals
  • Maintain a relaxed, courteous and professional demeanor, even under pressure, to treat tenants with respect and patience
  • Assist tenants in completing work orders, incident reports and complaints
  • Assist the Program Manager with administrative tasks as directed
  • Maintain a clean and presentable work area, building entry and lobby
  • Plan, prepare and serve daily onsite breakfast (including clean up)
  • Employee must be able to perform all essential job requirements and responsibilities within what would be considered reasonable accommodation
  • Perform other duties as assigned
  • Associate’s degree, high school diploma or GED considered with experience
  • Two (2) years of experience working with “hard to serve”, substance abuse and mental health clients, with at least one (1) year in a human service agency
  • Translatable military experience and skills may be alternatively substituted
  • Organized with attention to detail
  • De-escalation and conflict resolution skills
  • Basic computer skills with proficiency in Microsoft Office
  • Maintain good attendance record, including timely notification if unable to work shift
  • Ability to work independently with minimal direct supervision
  • Ability to remain calm and alert during emergencies
  • Understanding of and ability to communicate with diverse types of people
  • Ability to both work independently and as a part of a team
  • Ability to follow complex oral and written instructions
  • Ability to pass Food Handler’s Course upon hire
  • Commitment to helping formerly homeless people to regain and maintain their independence
  • Understanding of and experience working with issues of homelessness and recovery
  • Ability to appropriately respond to and defuse crisis
  • Reliable transportation with a clean driving record
  • Ability to lift 25 lbs and sit or stand for prolonged periods
  • Ability to communicate effectively with a variety of personalities and be comfortable working with an at-risk client population, including embracing the agency’s Cultural Humility Initiative
Date posted
December 4, 2018
Valid through
December 31, 2019

The position is closed and no longer accepting applications.

Employment Type
Part-time, non-exempt
Job Location
San Francisco
Working Hours
Saturday and Sunday, 4pm - 12 am (midnight)

Please submit a thoughtful cover letter explaining your interest in Swords to Plowshares, where/how you found out about this career opportunity, and your salary requirement. Email the cover letter along with your resume to [email protected]

Please include the exact title for this position in the subject line of your email: Weekend Program Monitor - Safe Haven.

Position: Weekend Program Monitor - Safe Haven

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