Position title
Weekend Evening Program Monitor - Veterans Academy

The Weekend Program Monitor is the gatekeeper to the Residences, enforcing residential policies to ensure safe, decent housing for tenants. Program Monitors oversee daily building activities, provide 24-hour security, and respond to building and tenant emergencies. As the first point of contact for visitors to our properties, Program Monitors exhibit professional, courteous and respectful conduct to tenants and building guests, enforcing property rules while creating a welcoming environment. This position is supervised by the Assistant Property/Resident Manager.

  • Maintain good attendance record, including timely notification if unable to work shift
  • Monitor daily common area activities of building residents and guests
  • Maintain complete and accurate building logs: visitor log, overnight log, daily log
  • Maintain complete and accurate shift reports of activities, repairs, tenant requests, deliveries and services
  • Maintain building security, by making rounds of entryways and public areas indoors and outside
  • Screen all visitors to the building
  • Respond to building emergencies in compliance with the Property Management manual
  • Engage in courteous and respectful communications with tenants and guests
  • Assist tenants with the completion of work orders, incident reports and complaints
  • Assist the Building Manager with administrative tasks as directed
  • Maintain a clean and presentable work area, building entry and lobby
  • Accurately complete incident reports and complaints • Attend meetings as scheduling permits
  • Night shift transports garbage bins to and from sidewalk
  • Ability to drive clients to appointments as needed, and/or provide pick up delivery service as needed
  • Follow all rules and procedures outlined in the Swords Personnel Policy Manual, and residential rules
  • Employee must be able to perform all essential job requirements and responsibilities within what would be considered reasonable accommodation
  • Associate’s degree, high school diploma or GED considered with experience
  • Minimum of three (3) years experience working with “hard to serve”, substance abuse and mental health clients, with at least one (1) year in a human service agency
  • Translatable military experience and skills may be alternatively substituted
  • Maintain good attendance record, including timely notification if unable to work shift
  • Present a relaxed, courteous and professional communication style; even under pressure
  • Commitment to helping formerly homeless people to regain and maintain their independence
  • Ability to follow complex oral and written instructions
  • Applicants are required to learn basic computer word processing and databases, etc.
  • Applicants with de-escalation and conflict resolution training recognized
  • An understanding of and experience working with issues of homelessness and recovery issues
  • Must have reliable transportation
  • Must have clean driving record
  • Must be able to communicate effectively with a variety of personalities and be comfortable working with an at-risk client population, including embracing the agency’s Diversity, Equity, and Inclusion initiative
  • Organized, with attention to detail
  • Ability to remain calm and responsible during emergencies
  • An understanding of and ability to communicate with diverse types of people
  • Ability to both work independently and be a part of a team
  • Ability to appropriately respond to and defuse tension
Date posted
February 27, 2020
Employment Type
Part-time, non-exempt
Job Location
94129, San Francisco, CA
Working Hours
Saturday and Sunday, 4 pm to 12 am (midnight)

Please submit a thoughtful cover letter explaining your interest in Swords to Plowshares, where/how you found out about this career opportunity, and your salary requirement. Email the cover letter along with your resume to [email protected]

Please include the exact title for this position in the subject line of your email: Weekend Evening Program Monitor - Veterans Academy.

Position: Weekend Evening Program Monitor - Veterans Academy

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