Position title
Veteran Problem Solving Specialist

The Veteran Problem Solving Specialist supports the ECS Coordinated Entry Program in partnership with Swords to Plowshares by performing street outreach to and providing problem solving services to; unsheltered veterans living among the homeless populations of the county, veterans receiving services at the VA, and other areas where veterans may be found.

Background on Coordinated Entry

The purpose of a coordinated entry system is to ensure that all people experiencing a housing crisis have fair and equal access and are quickly identified, assessed for and connected to housing and homeless assistance based on their strengths and needs, without preconditions.

To remove barriers to access, the roving Problem Solving Specialist team will serve single adults experiencing homelessness at remote locations in San Francisco including, for example, on the streets, at the jail or in congregate dining halls.  In addition, until all Access Points are open, Problem Solving Specialists not assigned to an Access Point yet will provide roving services.

As a result of ECS continuing to collaborate with the Department of Homelessness and Supportive Housing and other external stakeholders in launching this project, this job description may change both prior to hire, and after, as we continue to implement the best approach and services.

  • Screen and assess single adults experiencing homelessness using standardized tools, prioritization and referral protocols integrated into the ONE system.
  • Using a collaborative, client-centric, strengths-based, trauma-informed approach and a range of services, services techniques (such as mediation) and short-term assistance, support single adults in avoiding entry to shelter or the experience of street homelessness (e.g. helping those seeking services to safely remaining in their current living situation, or identify immediate alternate, safe housing arrangements)
  • Analyze information, problems, situations, practices or procedures in order to define the issues/challenges, relevant factors or concerns to accomplish success
  • Engage participants in problem solving dialogue to assess for additional resources accessible within the participant’s own network
  • Recognizing each service seeker’s unique strengths, support households to look for creative solutions that can be quickly implemented
  • Connect clients with appropriate partner agencies through referrals and follow-up to ensure connections were made
  • Provide crisis intervention assistance as needed
  • Based on the information collected during the assessment process and using the ONE System and ECS protocol, make authorized, prioritized referrals into housing programs and ECS Housing Navigation services
  • Conduct immediate and longer-term follow up to ascertain the effectiveness of problem-solving activities
  • Track and report progress and services for each client receiving problem-solving assistance and the project as a whole
  • Keep accurate records and charts, enter required data in ONE System and other documentation needs as required by program
  • Provide professional, accessible and culturally relevant support, advocacy and information to program participants
  • Work within and promote the integrated services team model in an environment dedicated to harm reduction, recovery and wellness
  • Serve as liaison to community-based and governmental service partners as requested.
  • Participate in staff training, staff meetings, and development activities as directed
  • Engage effectively and constructively with the Manager of Problem Solving to make program refinements in the best interests of service users
  • Adhere to laws and agency policies/procedures regarding confidentiality and reporting requirements
  • Perform other duties as assigned
  • Associate’s degree or equivalent combination of education and/or work experience
  • Ample administrative support experience
  • Translatable military experience and skills may be alternatively substituted
  • Ability to work in a team environment and meet regularly with SSVF Program Staff to provide outreach updates
  • Ability to treat all clients, co-workers, and community partners with dignity and respect
  • Able to exercise firm yet compassionate boundaries
  • Flexibility and willingness to perform multiple jobs in a work environment with changing priorities
  • Proactive and take initiative in problem solving
  • Ability to follow through on assigned tasks
  • Clean DMV record since driving an 8-passenger van is required
  • Position requires prolonged walking, driving, sitting, and repetitive hand movement using a computer keyboard in the performance of daily office activities
  • Ability to communicate effectively with a variety of personalities and be comfortable working with an at-risk client population, including embracing the agency’s Cultural Humility Initiative
  • Excellent customer service skills
  • Excellent organizational and time management skills
  • Reliably detail-oriented
  • Basic computer skills with proficiency in Microsoft Office
Job Benefits

Compensation is based on a competitive public interest salary scale. Swords to Plowshares offers a generous benefits package including the following benefits:

  • Excellent medical and dental packages
  • 403(b) retirement plan with employer contribution
  • 17 vacation days in the first year
  • 12 holidays every year
  • Wellness program
Date posted
October 5, 2018
Valid through
December 31, 2019

This position is closed and no longer accepting applications.

Employment Type
Full-time, non-exempt
Job Location
San Francisco

Please submit a thoughtful cover letter explaining your interest in Swords to Plowshares, where/how you found out about this career opportunity, and your salary requirement. Email the cover letter along with your resume to [email protected]

Please include the exact title for this position in the subject line of your email: Veteran Problem Solving Specialist.

Position: Veteran Problem Solving Specialist

Thank you for submitting your application. We will contact you shortly!