Position title
SSVF Income Support Specialist

The Income Support Specialist (ISS) will work in collaboration with the SSVF Program staff in working on budgeting, money management, and case management tasks for veterans enrolled in the program. The ISS will lead budgeting classes and provide case management to veteran households making the transition into permanent housing as well as those at risk of losing their permanent housing.

Utilizing evidence-based best practices, the ISS will work with vulnerable veteran clients for up to two years while providing the support and case management services needed to ensure that these maintain housing over the two-year period and beyond. The ISS will also serve as the primary backup to our Representative Services Payee Case Manager and as such will occasionally (approximately one day a month) report to work at 7am.

  • Perform intakes, assessments, eligibility determination
  • Work with the veteran household to develop individualized housing stability plans
  • Refer and connect veteran clients with related supportive services
  • Monitor and track participants’ progress in achieving their goals and objectives
  • Maintain a working understanding of the readjustment problems of veterans, post-traumatic stress disorder, traumatic brain injury, alcohol and drug dependency and other mental health issues
  • Adhere to laws regarding confidentiality and reporting requirements; maintain a knowledge of current HIPAA policies and procedures
  • Maintain timely and appropriate documentation, including progress notes, housing stability plans, aftercare plans and discharge summaries
  • Assist veteran households with money management and budgeting as needed
  • Assist veterans with establishing disability income and other benefits as needed
  • Develop and facilitate budgeting groups and other relevant groups as needed
  • Participate in weekly client case conference meetings and weekly supervision with the SSVF Program Manager and other meetings as required
  • Perform other related duties as required by the SSVF Shallow Subsidy Program Manager, Director of SSVF, and/or Associate Director for Programs & Operations
  • Employee will have to work at both locations:
    • 1060 Howard St., San Francisco, CA 94103
    • 2719 Telegraph Ave., Oakland, CA 94612
  • Maintain an ability to carry out the essential duties of the position within what can be considered reasonable accommodation
  • Ability to rotate with other relevant staff to cover paydays on agency holidays such as the Friday after Thanksgiving and/or New Year’s Eve day

Responsibilities as Primary backup to the Financial Empowerment Program Coordinator:

  • Process bank deposits and payments for the veterans enrolled in Bill Pay, on paydays when the Financial Empowerment Program Coordinator is sick or on vacation
  • Enter payday related ACH Electronic Funds transfers to veterans in their bank account or to their US Bank FOCUS prepaid debit cards


  • Bachelor’s degree in behavioral sciences preferred
  • Relevant experience may be substituted
  • Minimum one (1) year of experience working with “hard to serve” individuals, e.g., homeless, substance abusers and person with mental illness, in areas of housing stabilization, placement and retention
  • Translatable military experience and skills may be alternatively substituted
  • Basic knowledge of mental health symptoms and diagnoses, psychosocial stressors, and chemical dependency issues
  • Background in accounting or banking suggested
  • Ability to recognize relapse behavior
  • Ability to work both independently and as a member of a team
  • Treat all clients and colleagues with dignity and respect
  • Ability to communicate effectively with a variety of personalities and be comfortable working with an at-risk client population, including embracing the agency’s Diversity, Equity, and Inclusion Initiative
  • Crisis intervention skills, including de-escalation and conflict resolution skills
  • Good written and communication skills
  • Excellent listening skills
  • Strong math skills
  • Intermediate computer skills with proficiency in Microsoft Windows, Word, Excel, Outlook, Internet and databases
  • Detail-oriented
Job Benefits

Compensation is based on a competitive public interest salary scale. Swords to Plowshares offers a generous benefits package including the following benefits:

  • Excellent medical and dental packages
  • 403(b) retirement plan with employer contribution
  • 17 vacation days in the first year
  • 12 holidays every year
  • Wellness program
Date posted
March 4, 2020
Employment Type
Full-time, non-exempt
Job Location
San Francisco Bay Area
Working Hours
Monday – Friday, 9am - 5pm

Please submit a thoughtful cover letter explaining your interest in Swords to Plowshares, where/how you found out about this career opportunity, and your salary requirement. Email the cover letter along with your resume to [email protected].

Please include the exact title for this position in the subject line of your email: SSVF Income Support Specialist.

Position: SSVF Income Support Specialist

Thank you for submitting your application. We will contact you shortly!