Position title
Program Monitor - Safe Haven

The Program Monitor serves as gatekeeper, enforcing Swords to Plowshares policies to ensure safe, decent housing for residents. Program Monitors oversee daily building activities, provide security, and respond to building and tenant emergencies. They also complete appropriate documentation and work with staff to facilitate treatment and identify program participants’ issues.  As the first point of contact for visitors to our properties, Program Monitors are required to exhibit professional, courteous and respectful conduct to residents and building guests, enforcing property rules while creating a welcoming environment.

“Safe Haven” is a transitional housing residence for veterans seeking permanent housing or other options to end homelessness as appropriate to their needs. Residency is determined by individual development plans. Residents are not required to participate in treatment, but treatment options are available onsite.

This position is located at the Swords to Plowshares Fairfax Hotel Safe Haven Facility, 420 Eddy Street, San Francisco. The Daytime Program Monitor is a full-time, non-exempt position, regularly scheduled to work 8am-4pm Monday to Friday. This position reports to the Program Manager.

  • Ability to appropriately respond to and resolve conflict
  • Monitor daily common area activities of building residents and guests
  • Maintain building security by ensuring consistent desk coverage
  • Screen all visitors entering and exiting the building
  • Plan, prepare, and serve daily onsite lunch for program vets, to include clean up
  • Manage food inventory under supervision of Program Manager
  • Maintain accurate and complete documentation, i.e. incident reports, complaints, and daily log book entries
  • Respond to building emergencies in compliance with Property and Program Management requirements
  • Assist tenants in completing work orders, incident reports, and grievances
  • Assist the Program and Property Manager with administrative tasks as directed
  • Maintain a clean and presentable work area, building entry, and lobby
  • Follow all procedures as developed and distributed
  • Perform other duties as assigned
  • Associate’s degree preferred, high school diploma or GED considered with experience
  • Minimum of two (2) years of experience working with populations with complex behavioral health and substance use issues, with at least one (1) year in a human service agency
  • Translatable military experience and skills may be substituted
  • Good attendance record
  • Organized with attention to detail
  • Ability to manage time efficiently
  • Ability to pass Food Handler’s course upon hire
  • Aptitude for and enjoyment of cooking for others a plus
  • Ability to remain calm and responsive during emergencies
  • Ability to work as part of a team
  • Ability to follow oral and written instructions
  • Understanding of and ability to communicate with diverse types of people
  • Ability to sit and stand for prolonged periods
  • Ability to lift 25lbs
  • Employee must be able to perform all functions of the position within what would be deemed a reasonable accommodation
  • Ability to communicate effectively with a variety of personalities and be comfortable working with an at-risk client population, including embracing the agency’s Diversity, Equity, and Inclusion Initiative
Job Benefits

Compensation is based on a competitive public interest salary scale. Swords to Plowshares offers a generous benefits package including the following benefits:

  • Excellent medical and dental packages
  • 403(b) retirement plan with employer contribution
  • 17 vacation days in the first year
  • 12 holidays every year
  • Wellness program
Date posted
January 22, 2020

This position is closed and no longer accepting applications.

Valid through
February 11, 2020
Employment Type
Full-time, non-exempt
Job Location
San Francisco, CA
Working Hours
Monday to Friday, 8 am - 4 pm

Please submit a thoughtful cover letter explaining your interest in Swords to Plowshares, where/how you found out about this career opportunity, and your salary requirement. Email the cover letter along with your resume to [email protected]

Please include the exact title for this position in the subject line of your email:  Program Monitor.

Position: Program Monitor - Safe Haven

Thank you for submitting your application. We will contact you shortly!