Position title
Program Monitor - Stanford Hotel

The Program Monitor is the gatekeeper to the residence located at the Stanford Hotel and enforces Swords to Plowshares safety and security policies and procedures in service of Swords to Plowshares tenants. Program Monitors monitor daily building activities, provide 24-hour security, and respond to building and tenant emergencies. As the first point of contact for visitors to our property, program monitors are required to exhibit professional, courteous, and respectful conduct to tenants and building guests, enforcing property rules while creating a welcoming environment. The position is supervised by the Lead Program Monitor.

  • Monitor daily common area activities of building residents and guests.
  • Maintain complete and accurate building logs: visitor log, vendor log, overnight log, daily log
  • Maintain complete and accurate shift reports of activities, repairs, tenant requests, deliveries, and services
  • Screen all visitors to the building, including POH guest
  • Respond to building emergencies in compliance with the property management manual
  • Engage in courteous and respectful communications with tenants, guest, and vendors
  • Assist tenants with the completion of work orders, incident reports, and complaints
  • Help facilitate veteran transportation to and from medical appointments
  • Replenish and make copies of all necessary paperwork, work order, incident report, grievance
  • Complete daily shift report and incident reports and complaints prior to completion of shift
  • Post flyers on bulletin boards and social activity announcements when needed
  • Assist property management with social activities and community meetings, i.e. setting up kitchen for events and meetings
  • Maintain a clean and presentable work area, building entry and lobby (including cleaning front desk refrigerator and microwave)
  • Maintain 86 list and inform property management of any updates
  • Monthly supervision with supervisor
  • Attend monthly Program monitor meetings
  • Helps to distribute mail daily
  • Assist Community Organizer to help facilitate veterans attending activities; i.e. calling veterans to confirm attendance and verifying number of attending veterans
  • Follow all rules and procedures outlined in the Swords Employee Manual
  • Associate’s degree
  • High school diploma or GED considered with experience
  • Translatable military experience and skills may be alternatively substituted
  • Applicants with de-escalation and conflict resolution training encouraged to apply
  • Experience in filing and dictation
  • Experience in coordinating social activities
  • Understanding of and experience working with issues of homelessness
  • Ability to recognize veterans dealing with medical crisis
  • Knowledge of crisis intervention techniques
  • Maintain good attendance record, including timely notification if unable to work shift
  • Understanding of and ability to communicate with diverse types of people
  • Must be able to perform other duties as assigned within what would be considered reasonable accommodation
  • Must be able to communicate effectively with a variety of personalities and be comfortable working with an at-risk client population, including embracing the agency’s Diversity, Equality, and Inclusion Initiative
  • Present a relaxed, courteous and professional communication style, even under pressure
  • Organized with attention to detail
  • Basic computer skills with proficiency in Microsoft Office applications
  • Ability to remain calm and responsible during emergencies
  • Ability to both work independently and be a part of a team
  • Ability to follow complex oral and written instructions
  • Ability to appropriately respond to and de-escalate tension
Job Benefits

Compensation is based on a competitive public interest salary scale. Swords to Plowshares offers a generous benefits package including the following benefits:

  • Excellent medical and dental packages
  • 403(b) retirement plan with employer contribution
  • 17 vacation days in the first year
  • 12 holidays every year
  • Wellness program
Date posted
February 26, 2020
Job Location
94108, San Francisco, CA
Working Hours
Weekend Evening Program Monitor: Saturday - Sunday, 4:00pm - 12:00am; Weekend Overnight Program Monitor: Saturday - Sunday, 12:00am - 8:00am; Weekday Overnight Program Monitor: Monday - Friday, 12:00am - 8:00am

Please submit a thoughtful cover letter explaining your interest in Swords to Plowshares, where/how you found out about this career opportunity, and your salary requirement. Email the cover letter along with your resume to [email protected]

Please include the exact title for this position as per the desired schedule in the subject line of your email:

Weekend Evening Program Monitor - Stanford


Weekend Overnight Program Monitor - Stanford


Weekday Overnight Program Monitor - Stanford

Position: Program Monitor - Stanford Hotel

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