Position title
PT Program Monitor Mission Bay

The Program Monitor position is the gatekeeper to the residences and enforces safety and security policies and procedures in service of tenants. Program Monitors monitor daily building activities, provide 24-hour security, and respond to building and tenant emergencies. As the first point of contact for visitors to our properties, Program Monitors are required to exhibit professional, courteous and respectful conduct to tenants and building guests, enforcing property rules while creating a welcoming environment. The position is supervised by the Lead Program Monitor.

  • Monitor daily common area activities of building residents and guests
  • Maintain complete and accurate building logs: visitor log, vendor log, overnight log, daily log
  • Maintain complete and accurate shift reports of activities, repairs, tenant requests, deliveries and services
  • Screen all visitors to the building, including POH guest
  • Respond to building emergencies in compliance with the Property Management manual
  • Engage in courteous and respectful communications with tenants, guest, and vendors
  • Assist tenants with the completion of work orders, incident reports, and complaints
  • Help facilitate veteran transportation to and from medical appointments
  • Replenish and make copies of all necessary paperwork, work order, incident report, grievance, reasonable accommodation
  • Complete daily shift report and incident reports prior to completion of shift
  • Post flyers on bulletin boards, and social activity announcements when needed
  • Assist Property Management with social activities and community meetings including setting up kitchen for events and meetings
  • Maintain a clean and presentable work area, building entry, and lobby (including cleaning front desk refrigerator and microwave)
  • Maintain 86 list, and inform Property Management of any updates
  • Monthly supervision with supervisor
  • Accurately complete daily shift reports, incident reports and complaints
  • Attend monthly program monitor meetings
  • Helps to distribute mail daily
  • Assist with Community Organizer to help facilitate veterans attending activities to include but not limited to calling veterans to confirm attendance, coordinating with Community Organizer regarding number of veterans in attendance, etc.
  • Follow all rules and procedures outlined in the Swords Employee Manual
  • Associate’s degree, high school diploma or GED considered with experience
  • Translatable military experience and skills may be alternatively substituted (preferable)
  • Experience in coordinating social activities
  • Experience in filing and dictation
  • Present a relaxed, courteous, and professional communication style; even under pressure
  • Applicant able to recognize veterans dealing with medical crisis
  • Ability to follow complex oral and written instructions
  • Ability to remain calm and responsible during emergencies
  • Ability to appropriately respond to and de-escalate tension
  • Applicants with de-escalation and conflict resolution training encouraged to apply
  • An understanding of and experience working with issues of homelessness
  • Applicant needs to be able to work with inter office departments
  • Knowledge of crisis intervention techniques
  • Maintain good attendance record, including timely notification if unable to work shift
  • Must have reliable transportation
  • Must be able to communicate effectively with a variety of personalities and be comfortable working with an at-risk client population, including embracing the agency’s Diversity, Equity, and Inclusion initiative
  • Organized with attention to detail
  • Understanding of and ability to communicate with diverse types of people
  • Ability to work independently and as a part of a team
  • Microsoft Word, PowerPoint and Excel
Date posted
December 4, 2019
Employment Type
Part-time, non-exempt
Job Location
San Francisco, CA
Working Hours
• Weekend Day Program Monitor: Saturday & Sunday 6:00 am - 2:00 pm; • Weekend Evening Program Monitor: Saturday & Sunday 2:00pm - 10:00 pm; • Weekend Overnight Program Monitor: Saturday & Sunday - 10:00 pm - 6:00 am

Please submit a thoughtful cover letter explaining your interest in Swords to Plowshares, where/how you found out about this career opportunity, and your salary requirement. Email the cover letter along with your resume to [email protected]

Please include the exact title for the position in the subject line of your email or in the message field on the Apply Now form:

PT Day Program Monitor Mission Bay or

PT Evening Program Monitor Mission Bay or

PT Overnight Program Monitor Mission Bay or

If you are interested in applying for all positions please put in the subject line of your e-mail:

PT Program Monitor Mission Bay ALL

Please refer to schedule section for position shift times.

Position: PT Program Monitor Mission Bay

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