Position title
Program Monitor

The Program Monitor is the gatekeeper to the various Swords to Plowshares residential sites. The Program Monitors monitor daily building activities, provide 24-hour security, enforces safety and security polices, and respond to building and tenant emergencies. As the first point of contact for visitors to our properties, Program Monitors are required to exhibit professional, courteous, and respectful conduct to tenants and building guests, enforcing property rules while creating a welcoming environment. This position will be supervised one of the Residential Operations management staff and will vary depending on site.

  • Monitor daily common area activities of building residents and guests
  • Maintain complete and accurate building logs (visitor log, vendor log, overnight log, daily log)
  • Maintain complete and accurate shift reports of activities, repairs, tenant requests, deliveries, and services
  • Screens all visitors to the building
  • Respond to building emergencies in compliance with the Property Management manual
  • Engage in courteous and respectful communications with tenants, guest, and vendors
  • Assist tenants with the completion of work orders, incident reports, and complaints
  • Help facilitate veteran transportation to and from medical appointments
  • Replenish and make copies of all necessary paperwork, work order, incident report, grievance, =
  • Complete accurate daily shift report and incident reports prior to completion of shift
  • Post flyers and social activity announcements on bulletin boards when needed
  • Assist property management with social activities and community meetings; i.e., setting up kitchen
  • Maintain a clean and presentable work area, building entry, and lobby including cleaning front desk, refrigerator, and microwave)
  • Maintain 86 list and inform Property Management of any updates
  • Monthly supervision with supervisor
  • Attend monthly program monitor meetings
  • Helps to distribute daily mail
  • Assist Community Organizer to help facilitate veterans attending activities to include calling veterans to confirm attendance and coordinating with Community Organizer regarding number of veterans in attendance, etc.
  • Follow all rules and procedures outlined in the Swords to Plowshares Personnel Policy Manual
  • Must be able to preform all tasks as assigned my residential operations management with what would be considered reason accommodation. Please note that responsibilities may vary by site
  • Associate’s degree, high school diploma or GED considered with experience
  • Must have reliable transportation
  • Knowledge of crisis intervention techniques
  • Applicants with de-escalation and conflict resolution training encouraged to apply
  • An understanding of and experience working with issues of homelessness
  • Present a relaxed, courteous and professional communication style even under pressure
  • Organized with attention to detail
  • Must be able to communicate effectively with a variety of personalities and be comfortable working with an at-risk client population, including embracing the agency’s Diversity Equality Initiative
Job Benefits

Compensation is based on a competitive public interest salary scale.

Date posted
January 9, 2020
Employment Type
Full-time & part-time, non-exempt
Job Location
San Francisco, CA
Base Salary
$ 18.16
Working Hours
The following positions are available at the following locations with the following times: Veterans Academy – 1030 Girard Rd., San Francisco, CA 94129 Weekend Evening Program Monitor • Saturday and Sunday 2:00 p.m. – 10:00 p.m. Veterans Commons – 150 Otis St, San Francisco, CA 94102 Part-Time Program Monitor (.80 FTE) • Thursday and Friday 10:00 pm - 6:00am • Saturday and Sunday 2:00 p.m. – 10:00pm Stanford Hotel – 250 Kearny St., San Francisco, CA 94108 Weekend Overnight Program Monitor (2 positions available) • Saturday and Sunday 10:00 p.m. – 6:00 a.m. ALL Locations: • On-call Program Monitor (rolling application)

Please submit a thoughtful cover letter explaining your interest in Swords to Plowshares, where/how you found out about this career opportunity, and your salary requirement. Email the cover letter along with your resume to [email protected]

Please include the exact title for this position in the subject line of your email: Program Monitor ALL

**If you are interested in a Program Monitor position and do not see a shift or locations available, please submit your resume following the instructions in the “How to Apply” and we will review your resume**

Position: Program Monitor

Thank you for submitting your application. We will contact you shortly!