Position title
Program Manager - Veterans Academy

The Program Manager works closely with the Associate Director for Housing and Residential Programs and the Clinical Director of Residential Programs to oversee Swords to Plowshares Permanent Supportive Housing at the Veterans Academy residence. Duties of this position include program supervision, assuring the proper functioning of the program, and the safety and well-being of the program participants.

The Program Manager is also responsible for implementing direct services for prevention of return to homelessness, retention of housing and the provision of needed services such as substance abuse and mental health services. The Program Manager maintains an assigned caseload of severely and less severely impaired clients and also provides individual counseling, group counseling, case management, assessment, advocacy, out-reach, and crisis intervention.

  • Coordinate with the Property Manager to ensure supportive dialogue and coordination of efforts on behalf of residents and in furthering residential stability for all residents
  • Assuring the proper collection and maintenance of data necessary for reporting to management and funders
  • Assuring programmatic, legal, and contract compliance; including timely and accurate reporting and achieving programmatic service and outcome objectives
  • Acting as a liaison with community programs and with the community in general
  • The clinical duties are collaborative with the Clinical Director of Residential Programs and include lead collaboration with an assure accountability of VA Social Work staff for the benefit of residents working with these providers
  • The coordination of treatment with other providers, especially the VA, and the liaison work that is required
  • Case conference facilitation
  • Charting and documentation
  • Census management in collaboration with Property Management
  • Provide individual counseling for severely and less severely impaired residents, including case management, outreach, and advocacy for an assigned caseload
  • Crisis intervention/de-escalation and conflict resolution
  • Engaging residents to promote personal growth and create “Life Plans” directed towards the achievement of personal goals
  • Provide day to day support to act as a role model for case management and support staff
  • Develop and maintain effective interface with community resources for advocacy and linkages to services assisting residents in achieving treatment goals
  • Cooperation with Clinical Coordinator for staff training
  • Maintain appropriate and timely documentation, including progress notes and “Life Plans” to monitor progress towards the achievement of goals
  • Attend all required training to ensure individual and professional growth
  • Participate in weekly supervision
  • Other duties may be assigned
  • Master’s degree in counseling, social work, or related field
  • License preferred
  • Minimum of four (4) years experience providing mental health, substance abuse counseling and case management services to disadvantaged or otherwise hard to reach clients, with at least three (3) years experience in human service agencies
  • Minimum of two (2) years experience in program management, preferably in permanent housing residential setting with fiscal monitoring, census management, program case conferences
  • Collaboration with Property Management Staff
  • Experience conducting individual and group counseling sessions regarding personality disorders, life skills, and harm reduction
  • Familiarity with DSM-V and experienced in crisis intervention, client assessment including suicidal and homicidal ideation and relapse prevention
  • Familiarity with community resources in social work and human services, including substance abuse, medical and mental health resources and resources serving the homeless
  • Thorough understanding of the problems of veterans with an emphasis on the readjustment problems of Vietnam-era veterans, such as post traumatic stress disorder, chronic homelessness, substance abuse related disorders and other mental health issues
  • Interpersonal and supervisory skills, including quality assurance, and staff development
  • Ability to outreach and engage clients
  • Employee must be able to perform all essential job requirements and responsibilities within what would be considered reasonable accommodation
  • Must be able to communicate effectively with a variety of personalities and be comfortable working with an at-risk client population, including embracing the agency’s Diversity, Equity and Inclusion initiative
  • Excellent time management
  • Writing skills including the ability to maintain current and appropriate case documentation
  • Computer skills and the ability to input progress notes and data, basic typing skills (Word, Excel, etc.)
  • Understanding of confidentiality requirements
  • Good verbal communication skills
  • Crisis intervention, de-escalation, and conflict resolution skills
  • Ability to discharge duties in a professional manner
  • Ability to demonstrate clear professional boundaries
  • The demonstrated ability to work as part of a team
Job Benefits

Compensation is based on a competitive public interest salary scale. Swords to Plowshares offers a generous benefits package including the following benefits:

  • Excellent medical and dental packages
  • 403(b) retirement plan with employer contribution
  • 17 vacation days in the first year
  • 12 holidays every year
  • Wellness program
Date posted
February 20, 2020
Employment Type
Full-time, exempt
Job Location
94129, San Francisco, CA

Please submit a thoughtful cover letter explaining your interest in Swords to Plowshares, where/how you found out about this career opportunity, and your salary requirement. Email the cover letter along with your resume to [email protected]

Please include the exact title for this position in the subject line of your email: Program Manager Veterans Academy.

Position: Program Manager - Veterans Academy

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