Position title
Program Manager - Safe Haven

Swords to Plowshares seeks a Program Manager to implement mental health and substance abuse services utilizing a harm reduction approach to a caseload of veterans with severe mental illness and substance abuse issues who have been unsuccessful in previous attempts utilizing supportive services or other treatment programs. The Program Manager provides individual counseling, group counseling, case management, intake and assessment, advocacy and referrals. Duties of this position include staff supervision.

The Program Manager is a full-time, exempt position regularly scheduled to work 8:00am to 4:00pm Monday to Friday. This position reports to the Clinical Director for Residential Programs and the Associate Director for Housing and Residential Programs. The Program Manager must be available for emergencies and staff coverage issues 24/7 and will be provided with a company cell phone.

“Safe Haven” is a transitional housing residence for veterans seeking permanent housing or other options to homelessness as appropriate to their needs. Residency is determined by individual development plans. Residents are not required to participate in treatment, but treatment options are available onsite. Swords to Plowshares manages the Safe Haven project at a former SRO hotel in the San Francisco Tenderloin neighborhood. This is a VA funded project and will be staffed 24 hours a day, 7 day a week by clinical and program team employees.

  • Management and supervision of nine full-time staff including: Mental Health Specialist, Housing Placement Specialist, Licensed Vocational Nurse, Peer Specialist, Program Monitors. In addition, Program Manager also supervises part-time Program Monitor staff
  • Provide Individual counseling to a caseload of dually diagnosed veteran residents
  • Provide substance abuse counseling and referrals with a harm reduction focus
  • Meet all contractual and programmatic goals
  • Collaborate with the off-site VA and community partners for appropriate referrals
  • Complete all required program documentation in a timely fashion including monthly billing and reporting to VA, veteran client intake and assessment, progress notes, treatment plans, data for in-house reports, correspondence, etc.
  • Assist veteran residents to meet program goals regarding residential stability, increased skills or income, greater self-determination, connection with mainstream resources, payment of rent, housing placement and money management
  • Attend and facilitate staff meetings and community meetings inside and outside the agency
  • Ability to walk up and down stairs and sit for long periods of time.
  • Ability to carry out the essential duties of the position and other duties as assigned with what can be considered reasonable accommodation
  • Master’s degree in counseling, social work, or related field
  • Training in the use of DSM V in order to develop provisional diagnosis
  • Training and familiarity with treatment protocols, especially those related to persons with history of trauma, substance abuse, and mental illness
  • Preferred minimum of 4 years of post-master's experience providing direct services to individuals experiencing homelessness, mental illness and substance abuse
  • Working understanding of the needs of homeless veterans with an emphasis on mental health and substance dependence, especially PTSD and readjustment issues
  • Knowledge and experience in crisis intervention and de-escalation techniques
  • Experience in clinical assessment and group counseling with dual and triple diagnosed populations
  • Experience in supervising staff
  • License required (LCSW, LMFT, LPCC)
  • CA driver’s license and clean driving record (ability to drive company vehicle)
  • General office functions such as word processing, email, and preparation of spreadsheets
  • Conflict resolution, crisis intervention, quality assurance, and staff development
  • Must be able to communicate effectively with a variety of personalities and be comfortable working with an at-risk client population, including embracing the agency’s Diversity, Equity, and Inclusion Initiative
  • Excellent interpersonal and supervisory skills, including being a team player
  • Good listening skills
  • Effective time management skills
  • Good analytical and organizational ability
  • Excellent written and verbal communication skills
  • Basic computer skills with proficiency in Microsoft Office (Word and Excel primarily)
  • Ability to manage multiple priorities with minimum supervision
Job Benefits

Compensation is based on a competitive public interest salary scale. Swords to Plowshares offers a generous benefits package including the following benefits:

  • Excellent medical and dental packages
  • 403(b) retirement plan with employer contribution
  • 17 vacation days in the first year
  • 12 holidays every year
  • Wellness program
Date posted
December 3, 2019
Valid through
March 30, 2020

This position is closed and no longer accepting applications.

Employment Type
Full-time, exempt
Job Location
94109, San Francisco, CA
Working Hours
Monday - Friday, 8 am – 4 pm

Please submit a thoughtful cover letter explaining your interest in Swords to Plowshares, where/how you found out about this career opportunity, and your salary requirement. Email the cover letter along with your resume to [email protected]

Please include the exact title for this position in the subject line of your email: Program Manager Safe Haven.

Position: Program Manager - Safe Haven

Thank you for submitting your application. We will contact you shortly!