Position title
Outreach Specialist

The Outreach Specialist supports the Supportive Services for Veteran Families (SSVF) Program by performing street outreach to veterans living among the homeless populations of the county, veterans receiving services at the VA, and other areas where veterans may be found.

  • Participate in street outreach to identify homeless veterans and present the program as an alternative to homelessness
  • Work with Outreach Coordinator, Director of Supportive Services and Deputy Director to develop a coordinated outreach plan
  • Promote Swords to Plowshares’ mission, messages and public image, ensuring that they evolve appropriately and are used consistently and effectively, both internally and externally
  • Collect data, document daily and maintain accurate documentation and statistics on client services and produces reports accordingly
  • Engage in veteran issue-related online conversations including updating and managing social media presence on Facebook, Twitter, YouTube, and other relevant sites with relevant information and resources
  • Monitor dialogue and feedback in social media outlets and build and manage metrics reporting and analysis, analyze, make recommendations for action
  • Adhere to the policies and procedures outlined in the SSVF program manual
  • Engage in community coordinated outreach and presentation
  • Experience and knowledge of public health needs and street intervention operations
  • Transport program participants as needed
  • Develop and maintain database of recruitment sites
  • Ensure sign-sheets and documentation is completed
  • Assist veterans with referrals to access benefits, health services, housing, shelter, and basic drop-in services
  • Perform follow-ups and track veterans enrolled into the SSVF Program
  • Perform other duties as assigned
  • Associate’s degree or equivalent combination of education and/or work experience
  • Ample administrative support experience
  • Translatable military experience and skills may be alternatively substituted
  • Excellent customer service skills, treating all clients and colleagues with dignity and respect
  • Excellent organizational and time management skills to multitask and juggle multiple priorities
  • Proactive with problem-solving skills
  • Basic computer skills with proficiency in Microsoft Office
  • Ability to work in a team environment and meet regularly with SSVF Program Staff to provide outreach updates.
  • Flexibility and willingness to perform multiple jobs in a work environment with changing priorities
  • Ability to communicate well at all levels of the organization including working with organization leadership and high-level representatives of partner organizations
  • Action-oriented and reliably detail-oriented
  • Ability to follow through on assigned tasks
  • Strong initiative and enthusiasm and willingness to pitch in whenever needed
  • Clean DMV record: driving an 8-passenger van is required
  • Position requires prolonged walking, driving, sitting, and repetitive hand movement using a computer keyboard in the performance of daily office activities.
  • Must be able to communicate effectively with a variety of personalities and be comfortable working with an at-risk client population, including embracing the agency’s Cultural Humility Initiative
  • Employee must be able to perform all essential functions as described within what would be considered reasonable accommodations
Date posted
February 22, 2020
Valid through
December 31, 2019
Employment Type
Full-time, non-exempt, temporary
Duration of employment
May 1, 2020 to September 30, 2020
Job Location
San Francisco, CA

Please submit a thoughtful cover letter explaining your interest in Swords to Plowshares, where/how you found out about this career opportunity, and your salary requirement. Email the cover letter along with your resume to [email protected]

Please include the exact title for this position in the subject line of your email: Outreach Specialist.

Position: Outreach Specialist

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