Position title
On-Call Program Monitor

The Program Monitor position is an on-call position and serves to monitor the activities of residents after regular program hours, respond to emergencies and conduct crisis interventions. In addition, the Program Monitor completes appropriate documentation and works with staff to facilitate treatment and identify resident issues; he or she will accompany and supervise residents during morning or afternoon meals with quality assurance and clerical duties.

  • Ability to work independently with minimal direct supervisions
  • Manage the program environment after regular program hours. (Shifts may include overnight or weekends)
  • Crisis intervention and de-escalation
  • Documentation, i.e. incident reports and log book entries
  • Communicate effectively and interacts productively with residents and staff
  • Urinalysis
  • Quality assurance
  • Clerical duties, i.e. photo copying and assembling charts, etc
  • Ability to drive clients as needed, pick up meals for the special needs clients and maintain good working relationships with the food service staff
  • Perform comparable related duties as required by management
  • Employee must be able to perform duties with what would be considered reasonable accommodation
  • Associate's degree, high school diploma or GED considered with experience
  • Minimum of three (3) years experience working with “hard to serve”, substance abuse and mental health clients, with at least one (1) year in a human service agency
  • Knowledge of crisis intervention techniques
  • Ability to work independently with minimal direct supervision
  • Ability to engage clients
  • Ability to recognize relapse behavior
  • Ability to be a team player
  • Ability to enter data into email and/or communication logs
  • Must be able to communicate effectively with a variety of personalities and be comfortable working with an at-risk client population, including embracing the agency’s Cultural Humility Initiative
  • Crisis intervention de-escalation and conflict resolution skills
  • Good written and verbal skills
  • Listening skills
Date posted
January 2, 2017
Employment Type
Job Location
San Francisco

Please submit a cover letter explaining your interest in Swords to Plowshares, where/how you found out about this career opportunity, and your salary requirement.

Please include the exact title for this position (On-Call Program Monitor) in the subject line of your email to [email protected]

Position: On-Call Program Monitor

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