Position title
Mobile Case Manager - San Francisco

The Mobile Case Manager provides case management to veteran households making the transition into permanent housing from a transitional program in partnership with the Department of Veterans’ Affairs (VA).

  • Perform intakes and assessments
  • Work with the veteran household to develop individualized housing stability plans
  • Provide clinical case management, risk assessments, and dual-diagnosis counseling dependent upon veteran client needs
  • Monitor and track participants’ progress in achieving their goals and objectives
  • Maintain a working understanding of the readjustment problems of veterans, post traumatic stress disorder, traumatic brain injury, alcohol and drug dependency and other mental health issues
  • Adhere to laws regarding confidentiality and reporting requirements; maintain a knowledge of current HIPAA certification requirements
  • Maintain timely and appropriate documentation, including progress notes, group notes, housing stability plans, aftercare plans and discharge summaries
  • Assist veteran households with enrolling into money management as needed
  • Assist veterans with access to disability and other benefits as needed
  • Participate in weekly check-in calls or meetings as required by the veteran to maintain housing stability
  • Perform other related duties as required by the Director of Supportive Services, the Deputy Director for Programs & Operations, Chief of Operations, and/or Executive Director
  • Maintain an ability to carry out the essential duties of the position within what can be considered reasonable accommodation
  • Master’s degree in social work, psychology, or counseling
  • Relevant experience may be substituted
  • Minimum of two (2) years of experience working with “hard to serve” individuals, e.g., homeless, substance abusers and person with mental illness, in areas of housing stabilization, placement and retention
  • Working knowledge of mental health symptoms and diagnoses, psychosocial stressors, and chemical dependency issues
  • Ability to recognize relapse behavior
  • Ability to work both independently and as a member of a team
  • Must be able to communicate effectively with a variety of personalities and be comfortable working with an at-risk client population, including embracing the agency’s Diversity, Equity, and Inclusion initiative
  • Crisis intervention skills, including de-escalation and conflict resolution skills
  • Good written and communication skills
  • Excellent listening skills
Job Benefits

Compensation is based on a competitive public interest salary scale. Swords to Plowshares offers a generous benefits package including the following benefits:

  • Excellent medical and dental packages
  • 403(b) retirement plan with employer contribution
  • 17 vacation days in the first year
  • 12 holidays every year
  • Wellness program
Date posted
September 26, 2019
Valid through
December 31, 2019

This position is closed and no longer accepting applications.

Employment Type
Full-time, non-exempt
Job Location
San Francisco, CA

Please submit a thoughtful cover letter explaining your interest in Swords to Plowshares, where/how you found out about this career opportunity, and your salary requirement. Email the cover letter along with your resume to [email protected]

Please include the exact title for this position in the subject line of your email: Mobile Case Manager

Position: Mobile Case Manager - San Francisco

Thank you for submitting your application. We will contact you shortly!