Position title
Mobile Case Manager - East Bay
Description

The Mobile Case Manager provides case management to veteran households making the transition into permanent housing from a transitional program in partnership with the Department of Veterans’ Affairs (VA).

Responsibilities
  • Perform intakes and assessments
  • Work with the veteran household to develop individualized housing stability plans
  • Provide clinical case management, risk assessments, and dual-diagnosis counseling dependent upon veteran client needs
  • Monitor and track participants’ progress in achieving their goals and objectives
  • Maintain a working understanding of the readjustment problems of veterans, post traumatic stress disorder, traumatic brain injury, alcohol and drug dependency and other mental health issues
  • Adhere to laws regarding confidentiality and reporting requirements; maintain a knowledge of current HIPAA certification requirements
  • Maintain timely and appropriate documentation, including progress notes, group notes, housing stability plans, aftercare plans and discharge summaries
  • Assist veteran households with enrolling into money management as needed
  • Assist veterans with access to disability and other benefits as needed
  • Participate in weekly check-in calls or meetings as required by the veteran to maintain housing stability
  • Perform other related duties as required by the Director of Supportive Services, the Deputy Director for Programs & Operations, Chief of Operations, and/or Executive Director
  • Maintain an ability to carry out the essential duties of the position within what can be considered reasonable accommodation
Education
  • Master’s degree in social work, psychology, or counseling
  • Relevant experience may be substituted
Experience
  • Minimum of two (2) years of experience working with “hard to serve” individuals, e.g., homeless, substance abusers and person with mental illness, in areas of housing stabilization, placement and retention
Qualifications
  • Working knowledge of mental health symptoms and diagnoses, psychosocial stressors, and chemical dependency issues
  • Ability to recognize relapse behavior
  • Ability to work both independently and as a member of a team
  • Must be able to communicate effectively with a variety of personalities and be comfortable working with an at-risk client population, including embracing the agency’s Diversity, Equity, and Inclusion initiative
Skills
  • Crisis intervention skills, including de-escalation and conflict resolution skills
  • Good written and communication skills
  • Excellent listening skills
Job Benefits

Compensation is based on a competitive public interest salary scale. Swords to Plowshares offers a generous benefits package including the following benefits:

  • Excellent medical and dental packages
  • 403(b) retirement plan with employer contribution
  • 17 vacation days in the first year
  • 12 holidays every year
  • Wellness program
Date posted
September 26, 2019
Employment Type
Full-time, non-exempt
Industry
nonprofit
Job Location
Oakland, CA

Please submit a thoughtful cover letter explaining your interest in Swords to Plowshares, where/how you found out about this career opportunity, and your salary requirement. Email the cover letter along with your resume to [email protected]

Please include the exact title for this position in the subject line of your email: Mobile Case Manager

Position: Mobile Case Manager - East Bay

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