Position title
COVER Intensive Case Manager

The COVER Intensive Case Manager (ICM) assists non-honorable discharged incarcerated (90-days pre-release) participants of the COVER Program at San Francisco Sheriff Department/County Jail #5 then coordinates and monitors the participant prescribed treatment and re-entry services post-release (180-days). The ICM develops a relationship with participant of trust and commitment to prepare through a participant-centered strategy for the participant to gain access to needed educational, medical, social, residential, financial and other services appropriate for the participant.

  • Complete all ICM paperwork, i.e., services document forms, participant outcome reports, participant registration forms, etc.
  • Complete participant service plans with emphasis on participant’s strengths and needs.
  • Assess and evaluate new ICM participants when assigned to caseload
  • Be aware of ICM participants’ financial, educational, housing liabilities; coordinate any changes with available community resources, and assist participants in securing third party resources when indicated
  • Act as participant advocate in regards to the courts and reporting, probation, and parole
  • Attend weekly ICM Clinical Case Conference meetings with Project Supervisor
  • Link participant with services by assisting with locating, assisting and obtaining appropriate services
  • Monitoring service-delivery by maintaining regular contact (3 hours per week inside/outside) with participant, as well as service providers/programs involved with participant
  • Informal support and network building to help participant increase his support system pre and post-release
  • Outreach, including routine home visits for ICM participants
  • Perform other tasks as delegated by the COVER Program Coordinator
  • Three (3) to five (5) years of experience providing case management, coaching, mentoring to low-income and high-risk populations
  • Translatable military experience and skills may be alternatively substituted
  • Ample administrative support experience
  • Excellent customer service skills
  • Excellent organizational and time management skills
  • Excellent written and oral communication skills
  • Basic computer skills with proficiency in Microsoft Office
  • Must be able to gain clearance to access the San Francisco Sheriff’s Department jail systems
  • Valid driver’s license – verifiable insurance; use of personal auto preferred
  • Flexibility and willingness to perform multiple jobs in a work environment with changing priorities
  • Demonstrated ability to interact well with people from diverse backgrounds
  • Ability to follow through on assigned tasks
  • Must adhere to all jail rules and regulations
  • Ability to use computer, telephone, copy machine, and fax machine
  • Prolonged standing, walking and sitting and repetitive hand movement using a computer keyboard in the performance of daily office activities
  • Ability to perform all essential functions as described within what would be considered reasonable accommodations
  • Ability to communicate effectively with a variety of personalities and be comfortable working with an at-risk client population, including embracing the agency’s Cultural Humility Initiative
Job Benefits

Compensation is based on a competitive public interest salary scale. Swords to Plowshares offers a generous benefits package including the following benefits:

  • Excellent medical and dental packages
  • 403(b) retirement plan with employer contribution
  • Paid vacation in the first year
  • 12 holidays every year
  • Wellness program
Date posted
November 2, 2018
Valid through
December 31, 2019

This position is closed and no longer accepting applications.

Employment Type
Part-time, non-exempt
Job Location
San Bruno
Working Hours
This is a 32-hour position, but schedule can be flexible

Please submit a thoughtful cover letter explaining your interest in Swords to Plowshares, where/how you found out about this career opportunity, and your salary requirement. Email the cover letter along with your resume to [email protected]

Please include the exact title for this position in the subject line of your email: COVER Intensive Case Manager.

Position: COVER Intensive Case Manager

Thank you for submitting your application. We will contact you shortly!