Position title
COVER Intensive Case Manager

The COVER Intensive Case Manager (ICM) assists non-honorable discharged incarcerated (90-days pre-release) participants of the COVER Program at San Francisco Sheriff Department/County Jail #5 then coordinates and monitors the participant prescribed treatment and re-entry services post-release (180-days). The ICM develops a relationship with participant of trust and commitment to prepare through a participant-centered strategy for the participant to gain access to needed educational, medical, social, residential, financial and other services appropriate for the participant.

  • Complete all ICM paperwork, i.e., services document forms, participant outcome reports, participant registration forms, etc.
  • Complete participant service plans with emphasis on participant’s strengths and needs.
  • Assess and evaluate new ICM participants when assigned to caseload
  • Be aware of ICM participants’ financial, educational, housing liabilities; coordinate any changes with available community resources, and assist participants in securing third party resources when indicated
  • Act as participant advocate in regards to the courts and reporting, probation, and parole
  • Attend weekly ICM Clinical Case Conference meetings with Project Supervisor
  • Link participant with services by assisting with locating, assisting and obtaining appropriate services
  • Monitoring service-delivery by maintaining regular contact (3 hours per week inside/outside) with participant, as well as service providers/programs involved with participant
  • Informal support and network building to help participant increase his support system pre and post-release
  • Outreach, including routine home visits for ICM participants
  • Perform other tasks as delegated by the COVER Program Coordinator
  • Three (3) to five (5) years of experience providing case management, coaching, mentoring to low-income and high-risk populations
  • Translatable military experience and skills may be alternatively substituted
  • Ample administrative support experience
  • Excellent customer service skills
  • Excellent organizational and time management skills
  • Excellent written and oral communication skills
  • Basic computer skills with proficiency in Microsoft Office
  • Must be able to gain clearance to access the San Francisco Sheriff’s Department jail systems
  • Valid driver’s license – verifiable insurance; use of personal auto preferred
  • Flexibility and willingness to perform multiple jobs in a work environment with changing priorities
  • Demonstrated ability to interact well with people from diverse backgrounds
  • Ability to follow through on assigned tasks
  • Must adhere to all jail rules and regulations
  • Ability to use computer, telephone, copy machine, and fax machine
  • Prolonged standing, walking and sitting and repetitive hand movement using a computer keyboard in the performance of daily office activities
  • Ability to perform all essential functions as described within what would be considered reasonable accommodations
  • Ability to communicate effectively with a variety of personalities and be comfortable working with an at-risk client population, including embracing the agency’s Cultural Humility Initiative
Job Benefits

Compensation is based on a competitive public interest salary scale. Swords to Plowshares offers a generous benefits package including the following benefits:

  • Excellent medical and dental packages
  • 403(b) retirement plan with employer contribution
  • Paid vacation in the first year
  • 12 holidays every year
  • Wellness program

Position: COVER Intensive Case Manager

Thank you for submitting your application. We will contact you shortly!

Date posted
November 2, 2018

This position is closed and no longer accepting applications.

Employment Type
Part-time, non-exempt
Job Location
San Bruno
Working Hours
This is a 32-hour position, but schedule can be flexible

Please submit a thoughtful cover letter explaining your interest in Swords to Plowshares, where/how you found out about this career opportunity, and your salary requirement. Email the cover letter along with your resume to [email protected]

Please include the exact title for this position in the subject line of your email: COVER Intensive Case Manager.