Position title
Case Manager - SSVF Shallow Subsidy Team

The Case Manager works in collaboration with the SSVF program team and Drop-In program staff in finding appropriate permanent housing and/or eviction prevention interventions for veterans enrolled in the program. The Case Manager provides case management to veteran households making the transition into permanent housing as well as those at risk of losing their permanent housing. Utilizing evidence-based best practices, the Case Manager works with vulnerable veteran clients for up to two years while providing the support and case management services needed to ensure that these maintain housing over the two-year period and beyond.

  • Perform intakes, assessments, and eligibility determination
  • Work with the veteran household to develop individualized housing stability plans
  • Refer and connect veteran clients with related supportive services
  • Monitor and track participants’ progress in achieving their goals and objectives
  • Maintain a working understanding of the readjustment problems of veterans, post traumatic stress disorder, traumatic brain injury, alcohol and drug dependency, and other mental health issues
  • Adhere to laws regarding confidentiality and reporting requirements; maintain a knowledge of current HIPAA policies and procedures
  • Maintain timely and appropriate documentation including progress notes, housing stability plans, aftercare plans, and discharge summaries
  • Assist veteran households with money management and budgeting as needed
  • Assist veterans with establishing disability income and other benefits as needed
  • Participate in weekly client case conference meetings, weekly supervision with the SSVF Program Manager, and other meetings as required
  • Perform other related duties as required by the SSVF management staff
  • Position may require prolonged walking, sitting, and repetitive hand movement using a computer keyboard in the performance of daily office activities
  • Maintain an ability to carry out the essential duties of the position within what can be considered reasonable accommodation
  • Bachelor’s degree preferred in behavioral sciences
  • Relevant experience may be substituted
  • Minimum of one (1) year of experience working with “hard to serve” individuals, e.g., homeless, substance abusers, and persons with mental illness in areas of housing stabilization, placement, and retention
  • Translatable military experience and skills may be alternatively substituted
  • Treat all clients and colleagues with dignity and respect
  • Must be able to communicate effectively with a variety of personalities and be comfortable working with an at-risk client population, including embracing the agency’s Diversity, Equity, and Inclusion Initiative
  • Basic knowledge of mental health symptoms and diagnoses, psychosocial stressors, and chemical dependency issues
  • Crisis intervention skills, including de-escalation and conflict resolution skills
  • Good written and communication skills
  • Excellent listening skills
  • Basic computer skills
  • Strong data entry skills
  • Ability to recognize relapse behavior
  • Ability to work both independently and as a member of a team
Job Benefits

Compensation is based on a competitive public interest salary scale. Swords to Plowshares offers a generous benefits package including the following benefits:

  • Excellent medical and dental packages
  • 403(b) retirement plan with employer contribution
  • 17 vacation days in the first year
  • 12 holidays every year
  • Wellness program
Date posted
September 6, 2019
Valid through
December 31, 2019

This position is closed and no longer accepting applications.

Employment Type
Full-time, non-exempt
Job Location
94103, San Francisco, CA
Working Hours
Monday – Friday; employee may choose working hours of 8:00 am – 4:00 pm or 9:00 am -5:00 pm

Please submit a thoughtful cover letter explaining your interest in Swords to Plowshares, where/how you found out about this career opportunity, and your salary requirement. Email the cover letter along with your resume to [email protected]

Please include the exact title for this position in the subject line of your email: SSVF Case Manager

Position: Case Manager - SSVF Shallow Subsidy Team

Thank you for submitting your application. We will contact you shortly!