Position title
Assistant/Resident Manager - Veterans Commons

Swords to Plowshares seeks a full-time, non-exempt Assistant/Resident Manager to oversee all aspects of the designated Supportive Housing property’s daily operations, ensuring safe and supportive living conditions for residents, and a positive work environment for staff.  The Assistant/Resident Manager is responsible for ensuring the building and its operations comply with funding agency regulations with emphasis on those governing the operation of low-income housing tax credit facilities. The Assistant/Resident Manager maintains an environment of respect and service while ensuring that tenants abide by the house rules and lease terms, in addition to monitoring the physical integrity of the building and for working with maintenance staff to address any deficiencies. This position supervises an operations team which may include Desk Clerks, Janitorial, and Maintenance employees.

All residents of this property are formerly homeless veterans with disabilities, including mental illness.

This position includes on-site housing: maximum occupancy is one person per San Francisco Housing Ordinance


Property Management

  • Oversee all aspects of the building daily operations, ensuring safe living conditions for residents
  • Monitor the property daily for safety hazards
  • Supervise permanent Front Desk Monitors, while ensuring shift coverage
  • Schedule repairs & necessary improvements in consultation with supervisor
  • Responsible for complying with all guidelines, procedures, and regulations of all applicable regulatory agencies
  • Create/manage files for all residents and maintain integrity of applicant waiting list in compliance with all applicable regulatory agencies procedures
  • Process paperwork for applications, move-ins, move-outs and certifications in compliance with regulatory agencies’ procedure
  • Assist in the development, monitoring, and maintenance of building budget
  • Complete annual and interim re-certifications and perform annual unit inspections
  • Create and complete all regular reports including monthly vacancy report, monthly rent collection report, and maintenance reports
  • Monitor site budget and report variances to supervisor
  • Provide on-call response for building emergencies

Tenant Relations

  • Orient new residents to building site, policies and programs
  • Ensure fair, consistent, and thorough enforcement of all “House Rules”, policies and procedures
  • Maintain contact with support services staff and advocacy groups in the areas of housing retention, tenant safety, and quality of life
  • Respond to resident complaints or grievances and provide problem resolution assistance
  • Forward any reasonable accommodation requests and fair housing complaints in a timely fashion to Property Manager and Director of Property Management
  • Collect tenant rents and security deposits, deliver receipts to tenants, coordinate bank deposits
  • Collect tenant rents and deliver receipts to tenants.
  • Execute and deliver late rent notices and legal notices in accordance with Sword’s housing retention procedures.
  • Prepare tenant files for eviction procedures

Building Safety

  • Conduct weekly building and property inspections with the Maintenance Staff
  • Report regularly to supervisor on status of building, program, staff and residents
  • Follow the organization’s and Property Management policies and procedures, including safe work practices
  • Relevant associate’s degree or bachelor’s degree in progress
  • Five (5) years experience in residential property management and affordable housing
  • Three (3) years experiencing working in a supportive housing or other special needs housing environment
  • Three (3) years of prior supervisory experience
  • A strong leader and team player who brings conflict-resolution skills and a calm problem-solving response to crisis situations
  • Commitment to a safe and pleasant working environment with calm disposition
  • Excellent administrative, organizational and written/verbal communication skills
  • Ability to interact with government agencies, other service providers, and the community
  • Sensitivity to issues facing veterans, homeless, disabled, elderly, family and other diverse populations
  • Ability to work with people of diverse social, economic, and ethnic backgrounds
  • Ability to work independently and exercise own judgment in problem-solving
  • Good written and verbal communication skills
  • Tax Credit Specialist (TCS), California Certified Residential Manager (CCRM) or other equivalent designations
  • Basic knowledge of landlord tenant issues
  • Knowledge of Fair Housing, ADA, and 504 compliance related issues
  • Willingness to perform varied tasks
  • Employee must be able to perform all duties within what would be considered reasonable accommodations
  • Available outside the normal schedule to respond to occasional situations, site emergencies, and staffing needs
  • Ability to maneuver throughout building, including stairs
  • Ability to sit for extended periods of time
  • Ability to lift 25 lbs
  • Ability to function under stressful circumstances and emergency situations
  • Must be able to communicate effectively with a variety of personalities and be comfortable working with an at-risk tenant population, including embracing the agency’s Diversity, Equity, and Inclusion initiative
Job Benefits

Compensation is based on a competitive public interest salary scale. Swords to Plowshares offers a generous benefits package including the following benefits:

  • Excellent medical and dental packages
  • 403(b) retirement plan with employer contribution
  • 17 vacation days in the first year
  • 12 holidays every year
  • Wellness program
Date posted
June 21, 2019
Valid through
December 31, 2019

This position is closed and no longer accepting applications.

Employment Type
Full-time, non-exempt
Job Location
San Francisco, CA
Working Hours
Monday - Friday, 10 am - 6 pm

Please submit a thoughtful cover letter explaining your interest in Swords to Plowshares, where/how you found out about this career opportunity, and your salary requirement. Email the cover letter along with your resume to [email protected]

Please include the exact title for this position in the subject line of your email: Assistant/Resident Manager – Veterans Commons.

Position: Assistant/Resident Manager - Veterans Commons

Thank you for submitting your application. We will contact you shortly!