Position title
Assistant/Resident Manager - Mission Bay

The Assistant/Resident Manager oversees all aspects of the designated Supportive Housing property’s daily operations, ensuring safe and supportive living conditions for residents, and a positive work environment for staff.  The Assistant/Resident Manager is responsible for ensuring the building and its operations comply with funding agency regulations with emphasis on those governing the operation of low-income housing tax credit facilities. The Assistant/Resident Manager maintains an environment of respect and service while ensuring that tenants abide by the house rules and lease terms, in addition to monitoring the physical integrity of the building and for working with maintenance staff to address any deficiencies. This position supervises an operations team, which may include desk clerks, janitorial, and maintenance employees.

This property will house veterans who have experienced homelessness and have a disability and low-income families.


Property Management

  • Oversee all aspects of the building daily operations, ensuring safe living conditions for residents
  • Monitor the property, daily, for safety hazards
  • Supervise permanent front desk monitors, while ensuring shift coverage
  • Schedule repairs and necessary improvements in consultation with supervisor
  • Responsible for complying with all guidelines, procedures, and regulations of all applicable regulatory agencies
  • Create/manage files for all residents and maintain integrity of applicant waiting list in compliance with all applicable regulatory agency procedures
  • Process paperwork for applications, move-ins, move-outs and certifications in compliance with regulatory agencies’ procedure
  • Assist in the development, monitoring, and maintenance of building budget and report variances to supervisor
  • Complete annual and interim re-certifications and perform annual unit inspections
  • Create and complete all regular reports including monthly vacancy report, monthly rent collection report, and maintenance reports
  • Conduct monthly pest control inspections with maintenance and/or Services staff.  Follow up with deficiencies and communicate status update to team.
  • Maintain pest control and bed bug logs
  • Provide on-call response for building emergencies

Tenant Relations

  • Orient new residents to building site, policies and programs
  • Ensure fair, consistent, and thorough enforcement of all “House Rules”, policies and procedures
  • Maintain contact with support services staff and advocacy groups in the areas of housing retention, tenant safety, and quality of life
  • Respond to resident complaints or grievances and provide problem resolution assistance
  • Forward any reasonable accommodation requests and fair housing complaints in a timely fashion to Property Manager and Director of Property Management
  • Collect tenant rents and security deposits, deliver receipts to tenants, coordinate bank deposits
  • Execute and deliver late rent notices and legal notices in accordance with Sword’s housing retention procedures.
  • Prepare tenant files for eviction procedures

Building Safety

  • Conduct weekly building and property inspections with the Maintenance Staff
  • Report regularly to supervisor on status of building, program, staff and residents
  • Follow the organization’s and Property Management policies and procedures, including safe work practices
  • Perform other duties as assigned
  • Associate’s degree or bachelor’s degree in progress
  • Five (5) years of experience in residential property management and affordable housing
  • Three (3) years of experience working in a Supportive Housing or other Special Needs Housing environment
  • Three (3) years of prior supervisory experience
  • Knowledge of affordable housing programs (i.e., HUD, Tax Credit, Section 8, MOH)
  • Tax Credit Specialist (TCS), California Certified Residential Manager (CCRM) or other equivalent designations
  • Basic knowledge of landlord tenant issues and conflict resolution
  • Knowledge of Fair Housing, ADA, and 504 compliance related issues
  • Ability to interact with government agencies, other service providers, and the community
  • Ability to maneuver throughout building, including stairs
  • Ability to sit for extended periods of time
  • Ability to lift 20 lbs
  • Ability to function under stressful circumstances and emergency situations
  • Ability to understand the needs of low-income families with children and aging populations
  • Ability to work with people of diverse social, economic, and ethnic backgrounds
  • Ability to work independently and exercise own judgment in problem-solving
  • Employee must be able to perform all duties within what would be considered reasonable accommodations
  • Must be able to communicate effectively with a variety of personalities and be comfortable working with an at-risk client population, including embracing the agency’s Diversity, Equity and Inclusion Initiative
  • Strong leader and team player who brings conflict-resolution skills and a calm problem-solving response to crisis situations
  • Understanding and sensitivity to the issues that face veterans who have experienced homelessness and residents with a range of disabilities
  • Excellent administrative, organizational, and written/verbal communication skills
  • Proficiency with Microsoft Windows, Word, Excel, Outlook, and Boston Post or other property management software
Job Benefits

Compensation is based on a competitive public interest salary scale. Swords to Plowshares offers a generous benefits package including the following benefits:

  • Excellent medical and dental packages
  • 403(b) retirement plan with employer contribution
  • 17 vacation days in the first year
  • 12 holidays every year
  • Wellness program
Date posted
November 15, 2019
Valid through
December 31, 2019

This position is closed and no longer accepting applications.

Employment Type
Full-time, non-exempt
Job Location
San Francisco, CA

Please submit a thoughtful cover letter explaining your interest in Swords to Plowshares, where/how you found out about this career opportunity, and your salary requirement. Email the cover letter along with your resume to [email protected]

Please include the exact title for this position in the subject line of your email: Assistant/Resident Manager – Mission Bay.

Position: Assistant/Resident Manager - Mission Bay

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